My Mondo Trading: Shipping, Payment options, Return and Refund Policies

Payment Options

  • All transactions are in Canadian Dollars (CAD).
  • Visa, Mastercard, American Express 
  • Electronic money transfer within Canada
  • Cash at pick-up
  • Direct deposit
  • Wire-transfer 
  • e-transfer
  • PayPal incl. credit cards (Visa/Mastercard) through PayPal (no PayPal account required)

Shipping

  • Items will be shipped within 2 business days after payment is received
  • No charges for packing and handling. Shipping service used is Canada Post (Expedited or Small Package/Air)
  • Insurance for loss or damages occured during shipping is included, please contact us immediately. Damaged items need to be returned unless MyMondo agrees otherwise.
  • Express Shipping service available upon request and with additional costs (please contact us for details and the exact amount for Express Shipping cost)

Duties and Taxes

  • We offer worldwide shipping service. Please contact us and we will provide the exact costs of shipping to your location
  • Import duties and taxes which might be charged upon reaching the destination is the buyers responsibility (please contact your customs office for more information)
  • Canadian customers will be charged appropriate taxes

Returns

  • Returns are accepted within 7 days after item has been delivered to the buyer.
  • Return shipping costs are responsibility of the buyer.
  • No exchanges offered
  • If item is returned in original condition, refund will be send within 3 days 
  • Discounted items are "final sales", non-returnable, non-refundable, non-exchangeable, no return/no refund

Protection against serial returner/e-commerce return fraud: We reserve the right to refuse service to customers we classify as "serial returner" (2 returns per 3 purchases). These customer can be blacklisted and will be excluded from refund offers and further purchases. 

All items on this site are provided on an "as is" basis and are hand crafted, hand painted, hand stained, hand carved with sometimes minor imperfections since they are not machine made. We do show multiple images of each piece. In case images are not satisfactory, or if you would like to see another angle/lighting/close-up - additional images will be provided on request.